[moneydance] customer ID or PIN is not valid

[Sean Reilly]

Hi Raymond,

If your file is encrypted there is an option to store login/pin  
information in Moneydance so that you don't have to re-enter it.  To  
turn this off select the File->Encryption menu and de-select the box  
labeled "Store Online Passwords in File".

Thanks,
Sean

On Nov 10, 2008, at 2:52 PM, RL&Leigh wrote:

> My online download from the bank has been destroyed. Something unknown
> happened when I tried to download my Bank of America account  
> resulting in
> the error message:
> “the given customer ID or PIN is not valid, contact your financial
> institution.
> An incorrect username/password has been entered”
>
> What used to happen was a small window would pop up asking for the BoA
> password so somewhere in MD is stored our login name, where I don’t  
> know. It
> does not show under edit/account. It has not changed so it should be  
> valid.
> BoA will not accept whatever is stored there now. BoA has locked me  
> out
> three times today and the person on the phone does not support  
> MoneyDance. I
> have no idea how to go about correcting this problem. Any ideas?
> Thanks
> Raymond Ryel
>
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> moneydance-info at moneydance.com
> http://moneydance.com/mailman/listinfo/moneydance-info

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