[moneydance] Synchronization Error 2000

[Sean Reilly]

Hi David,

Moneydance synchronizes two lists (payees and payments) with banks  
that support online bill payment.  To ensure these lists are exactly  
in sync with their counterparts at Wells Fargo you can select the  
Online->Online Bill Payment button/menu from your account register in  
Moneydance.  Once there, you can select the Payments tab and then  
click the refresh button to reload the list of payments from the  
bank's server.  You can also select the Payees tab and then click the  
refresh button to reload the list of payees from the bank's server.

Thanks,
Sean

On May 29, 2008, at 14:36 , David L. Danforth wrote:

> Hello:
>
> Years ago I used Quicken with my bill pay service at Wells Fargo.  I  
> stopped
> because the account became a muddle. I went on to other things. Last  
> night I
> set up Moneydance with Wells Fargo.  I was, at first, delighted to  
> see that
> my bill pay addresses all downloaded to Moneydance from WF.  Delight  
> soon
> turned to horror.
>
> As I proceeded with the bill paying process I realized that the  
> payees were
> from years ago. (I initially assumed that they had been brought in  
> from Wells
> Fargo's on-line bill paying service, which I have been using  
> recently. That
> was wrong.)  I had to cancel some of the payments and start over.   
> Here is
> where the synchronization error began.
>
> Example: I canceled my payments to American Family Insurance. (The  
> account
> numbers were the same as they had always been, but in the  
> intervening years
> American Family has changed its address.)  I deleted the obsoleted  
> American
> Family payees that had been downloaded from Wells Fargo. Then I  
> tried to
> create new American Family payees.
>
> It was at this point that I receive the synchronization error 2000.   
> The
> program, or Wells Fargo, will not take the new American Family  
> payee.  I
> can't say which it might be.
>
> In addition, when I look at the bill "on-line bill payment" dialog,  
> there
> appear to be some anomalies:
> When the dialog opens, the entry in the payee column on canceled  
> payments to
> deleted payees is a string of digits; hitting the refresh button  
> puts the
> correct payee name in place.  I presume the payee information is now  
> coming
> from Wells Fargo.
>
> I called Wells Fargo and the canceled payments have been removed  
> from their
> server, as Moneydance commanded.  What I need to know is how I can  
> re-build
> the payee data base that is shared between the Wells Fargo and  
> Moneydance,
> and in so doing, manage the synchronization error.
>
> I guess I made a mess.
>
> This message was posted to the "Online Banking and Bill Payment"  
> Forum on
> Thursday 29 May 2008.  Several views have turned no responses; I'm  
> thinking
> that this question is sufficiently technical to merit posting to  
> this mailing
> list.
>
> Thanks for your help.
>
> David Danforth
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> moneydance-info at moneydance.com
> http://moneydance.com/mailman/listinfo/moneydance-info

--
	Sean Reilly | The Infinite Kind
		434.249.4650 | seanreilly.com



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