[moneydance] Synchronization Error 2000

[David L. Danforth]

Hello:

Years ago I used Quicken with my bill pay service at Wells Fargo.  I stopped 
because the account became a muddle. I went on to other things. Last night I 
set up Moneydance with Wells Fargo.  I was, at first, delighted to see that 
my bill pay addresses all downloaded to Moneydance from WF.  Delight soon 
turned to horror.
 
As I proceeded with the bill paying process I realized that the payees were 
from years ago. (I initially assumed that they had been brought in from Wells 
Fargo's on-line bill paying service, which I have been using recently. That 
was wrong.)  I had to cancel some of the payments and start over.  Here is 
where the synchronization error began.
 
Example: I canceled my payments to American Family Insurance. (The account 
numbers were the same as they had always been, but in the intervening years 
American Family has changed its address.)  I deleted the obsoleted American 
Family payees that had been downloaded from Wells Fargo. Then I tried to 
create new American Family payees.
 
It was at this point that I receive the synchronization error 2000.  The 
program, or Wells Fargo, will not take the new American Family payee.  I 
can't say which it might be.
 
In addition, when I look at the bill "on-line bill payment" dialog, there 
appear to be some anomalies:
When the dialog opens, the entry in the payee column on canceled payments to 
deleted payees is a string of digits; hitting the refresh button puts the 
correct payee name in place.  I presume the payee information is now coming 
from Wells Fargo.
 
I called Wells Fargo and the canceled payments have been removed from their 
server, as Moneydance commanded.  What I need to know is how I can re-build 
the payee data base that is shared between the Wells Fargo and Moneydance, 
and in so doing, manage the synchronization error.
 
I guess I made a mess.
 
This message was posted to the "Online Banking and Bill Payment" Forum on 
Thursday 29 May 2008.  Several views have turned no responses; I'm thinking 
that this question is sufficiently technical to merit posting to this mailing 
list.

Thanks for your help.

David Danforth