[moneydance] Technical Support

[Robert Daulton]

I don't fully understand your problem either.  When you click on  
Online/Online Bill Payment you are looking at the exact same data  
that you would see if you went to your bank's web site and accessed  
their online bill pay servers.  If you made a payment at your bank's  
web site it should show up in MD's Online/Online Bill Payment/ 
Outbox.  But, if you are able to make a payment at your bank's web  
site, that payee should also show up in MD's Payee list since you are  
actually looking at the bank's servers.  I have found that MD needs  
to be refreshed if a change is made at the bank site in order to be  
able to see the change in MD.  Perhaps you are having a communication  
problem between MD and your bank's servers.  You can go to Online/Set  
Up Online Bill Payment and refresh your connection information.   
Maybe that would help.

In any case, when you make any changes by clicking Online/Online Bill  
Payment you are actually making changes to your bank's online  
servers.  I would think that any mismatch in your Payees/Outbox/Send  
Payment To would be with those servers.

Robert

On Oct 2, 2007, at 2:20 PM, Lance Goddard wrote:

> Thank you very much, Robert.  I've now done that with some of the
> payees shown.  Unfortunately that listing doesn't completely match
> with what appears in the SEND PAYMENT TO list, so I am still a bit
> mystified.  AT&T is not even in that listing even though the outbox
> shows a couple of payments as having been made, and the SEND PAYMENT
> TO list shows it three times.  In addition, the SEND PAYMENT TO list
> doesn't always show edits I've made in the ONLINE/ONLINE BILL
> PAYMENTS/PAYEES list either.  There definitely seems to be a problem
> with matching these listings.....at least on my machine.  iMac G5,
> iMac core 2 duo, both running OS X 10.4.10.
>
> Lance
> On Oct 1, 2007, at 8:49 PM, Robert Daulton wrote:
>
>> I had the same problem with my multiple Chase accounts.  What I did
>> was to click on Online/Online Bill Payment/Payees, which gives a list
>> of all of the accounts and account numbers that I have set up to pay
>> online.  I then clicked on each Chase account respectivelly, clicked
>> on Edit, and then modified the Name to distinguish between the
>> different card accounts.  I added the last four numbers of each
>> individual account respectively behind the name Chase.  The added
>> bonus is that when I scan my register, I can quickly see how much I
>> paid and when I paid each individual card account.  If I had multiple
>> phone accounts, I would add the phone number behind my carriers name,
>> but you can add any descriptive wording instead.
>>
>> Robert
>>
>> On Oct 1, 2007, at 10:09 PM, Lance Goddard wrote:
>>
>>> I have tried unsuccessfully to get help via the forums and by email
>>> to Ash.  Maybe someone here can help me before I go back to Quicken.
>>>
>>> My list of payees which show up in ONLINE/SEND PAYMENT TO are not
>>> identified in such a way as to know who the payment are going to.
>>> For example, my list shows three entries for AT&T but no indication
>>> as to which phone number they represent.  I'd like to edit them so
>>> they are better identified.  Is there any way to do this?
>>>
>>> Thanks.
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>>
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