[moneydance] payments not happening

[Barlow, Jim D]

Hi Guys,

I had some of the same issues with payments not going out.   This was
with Suntrust.   I called Suntrust support and they had no record of the
check requests.   This was on the the first release of 2006 (build #
unknown) I tried.

I think I'm on 526 now and no longer seem to have the problem, but I'm
watching carefully.

- Jim


-----Original Message-----
From: moneydance-info-bounces at moneydance.com
[mailto:moneydance-info-bounces at moneydance.com] On Behalf Of George
Yanos
Sent: Wednesday, May 17, 2006 10:41 AM
To: General discussion related to Moneydance
Subject: Re: [moneydance] payments not happening

Essentially the same thing happened to me.  I don't understand it
either.

First some payments were missed.  I didn't notice until the next
month's bills came with complaints about missed payments. 

Paid the nexst round and noticed, for the first two, they needed to
be entered twice. they worked the second time.  For the third, I didn't
make a second try after the first failed. 

Rather than keep at it, I deleted them all, wrote paper checks, and
sent an e-mail to support at moneydance.com.  Got a quick but, I'm afraid,
rather dismissive, answer saying they'd look into it.  That is where it
has stood for the past couple of weeks. 




* Wayne M Barnes <wayne at etaq.com> [2006-05-17 09:32:04 -0500]:

> Dear Moneydance,
> 
>     I have been using moneydance for about 2 years, and many bills
have
> been paid through it.
> 
>     But lately, checks just don't happen.  The gas company is about
> to cut off my gas on May 18, even though I entered md payments twice
> for about $880.  These payments never cleared my bank account.
> 
>     Today I tried to pay my house insurance bill; very important.
> 
>     Today I notice that, in online bill payment, the list of payments
> processed and "will process" did not include my last attempt to pay
the 
> gas co. and it did not include the house insurance bill that I just 
> entered.  The insurance payment for the car insurance went out just
> fine a week earlier.
> 
>     The house ins. payment did show up in my register properly.  I
deleted 
> that entry and tried it again -- same problem.  The payment is not
> listed as "Will Process".
> 
>     Other payments went through just fine, including 2 last Friday May
12.
> 
>     Why is this so flaky all of a sudden?  Where is the flakiness.
> Should I call my bank?  Would that do any good?
> 
>  -- 
> Wayne M Barnes
> wayne at etaq.com    fax: (314) 754-9556
> _______________________________________________
> moneydance-info mailing list
> moneydance-info at moneydance.com
> http://moneydance.com/mailman/listinfo/moneydance-info

-- 
*********************************************************************
* George Yanos     *                                                *
* UTC at UIC       *                                                *
* 312-413-0059(w)  *                                                *
* 708-848-4221(h)  *                                                *
* gyanos at uic.edu   *                                                *
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