[moneydance] how long to wait for forum replies?

[Keith Bates]

On Thu, 04 May 2006 16:02:21 -0400
Edward Reid <edward at paleo.org> wrote:

> The sparsely populated forums on the Moneydance web site are
> indicated to be the primary avenue to Moneydance support according to
> the help page -- apparently even paid users don't get an email
> address. The support page says "Moneydance's support staff and
> software engineers moderate the forum every day" (I assume they mean
> "monitor" rather than "moderate"), yet in reading old posts I see
> many cases where requests for help have gone for days and even weeks
> with no response.
> 
> How long should I wait for a response here? And is there any way to
> get someone's attention if I don't get a response?
> 
> And will my problems get more attention if I enter them in the issue 
> tracking system?
> 
> I'm new at this -- just last night paid for my license and began
> seriously attempting my conversion from Q. It looks like I have only
> a small handful of serious problems to resolve, but I do sorta wanna
> know that there's some support available. I posted two requests on
> the MD forums last night -- I don't want to be pushy, but when they
> say every day, I take them at their word.
>

Hi Edward,

Welcome to the MD community.

I haven't used the forums much so I can't comment. I have found that
this list which predates the forum, is quite responsive and the lead
developers lurk on the list quite a bit. So between the good number of
users and the developers, if you post your questions here, you should
get a reasonably good response.


-- 
God bless you,


Keith Bates
4 Mooloobar St
Narrabri NSW 2390

Phone: 02 67924890
Fax: 02 67925418

www.new-life.org.au

If you don't have a reason to live

JESUS IS THE ANSWER!

Ask him into your life today...
He really does make a difference.