[moneydance] how long to wait for forum replies?

[Edward Reid]

The sparsely populated forums on the Moneydance web site are indicated to 
be the primary avenue to Moneydance support according to the help page -- 
apparently even paid users don't get an email address. The support page 
says "Moneydance's support staff and software engineers moderate the forum 
every day" (I assume they mean "monitor" rather than "moderate"), yet in 
reading old posts I see many cases where requests for help have gone for 
days and even weeks with no response.

How long should I wait for a response here? And is there any way to get 
someone's attention if I don't get a response?

And will my problems get more attention if I enter them in the issue 
tracking system?

I'm new at this -- just last night paid for my license and began seriously 
attempting my conversion from Q. It looks like I have only a small handful 
of serious problems to resolve, but I do sorta wanna know that there's some 
support available. I posted two requests on the MD forums last night -- I 
don't want to be pushy, but when they say every day, I take them at their word.

Edward
Art works by Melynda Reid: http://paleo.org