[moneydance] Bank of America issues

[Gordon Alley]

The deal with that is that their help staff doesn't know anything about
Macs, so they don't want Mac users calling them for assistance. Hence, they
don't "support" Macs.

It doesn't mean that Macs won't work.

There are some web sites I visit that detect the browser being used, and put
up an error message to tell me that the site only works with Internet
Explorer. When I see that, I use the Debug menu in Safari to have Safari
disguise itself as IE, and then the site usually works fine. :-) But I know
not to expect any help from them if something goes wrong.

As others have noted, it is better not to confuse them by mentioning that
you are using a Mac if they claim not to support them.

Gordon

On 6/29/06, Little, Fred E <Fred.E.Little at bankofamerica.com> wrote:
>
> I called the number below and activated my account for use with Quicken
> or Money.
> The person I spoke to said that Moneydance and Mac in general are not
> supported
> at this time.  Not sure what the deal is with that but once activated
> for Money or Quicken, I was able to download all transactions since
> April.  Thanks for the help!!
>
> -----Original Message-----
> From: moneydance-info-bounces at moneydance.com
> [mailto:moneydance-info-bounces at moneydance.com] On Behalf Of Howard
> Luckenbaugh
> Sent: Wednesday, June 28, 2006 1:35 PM
> To: moneydance-info at moneydance.com
> Subject: Re: [moneydance] Bank of America issues
>
> When I put Moneydance into debug mode I get this <MESSAGE>The product
> which you are using is not enabled. Please call customer service at
> 1.800.933.6262 for assistance.
>
> Sounds like they might have finally started enforcing OFX connections
> and thus requiring you to have it enabled.  When you call them tell them
> you want to be able to use Quicken or MS money and it should work.
>
> >
> > Today's Topics:
> >
> >    1. How do you setup online access to a Bank of America     account
> >       (Little, Fred E)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Wed, 28 Jun 2006 11:38:15 -0400
> > From: "Little, Fred E" <Fred.E.Little at bankofamerica.com>
> > Subject: [moneydance] How do you setup online access to a Bank of
> >       America account
> > To: moneydance-info at moneydance.com
> > Message-ID:
> >
> <3006A4F9D00C1946962F5FF37E49EBD80B7B992F at ex2k.bankofamerica.com>
> > Content-Type: text/plain; charset=US-ASCII
> >
> > I am unable to setup access to my Bank of America accounts.
> > Does this have something to do with the sitekey?
> > Apparently, BofA has allowed Moneydance access in the past.
> > It is listed within Moneydance as a bank that allows Moneydance direct
>
> > access.
>

-- 
Gordon B. Alley
http://galley.home.texas.net