[moneydance] Severe Bank of America bill pay problems

[Tim Ashman]

On 07/30/2006 03:10 pm, David Schuetz wrote:
> > Is changing to a bank that supports moneydance out of the question?
>
> I have to be honest, I've considered it.  On the other hand, there
> are scads of BoA branches around me, I've got free checking and
> savings, and really, moving to another bank will just mean that I'll
> be subject to *their* support, or lack thereof, to say nothing of
> what happens when that bank eventually gets bought by BoA anyway. :)
>
> Seems silly to keep moving from bank to bank just for a piece of
> software, no matter how convenient it might make things.
>
>
> david.
> (that said, did you have any recommendations?)
>

It is a tough choice.  I'll tell you my story so you know where I'm coming 
from.  

I left US Bank for a similiar but not exactly the same reason.  One day I 
logged into their online banking page with my firefox on linux browser and 
was greeted with a "Your browser isn't supported on Linux message.  Please 
use Windows/Firefox/Netscape/IE  so they went from supporting me to not 
supporting me.  I called the support desk asking for clarification and was 
basically told to switch and they where not going to support linux browsers.  
So I politely told them they would be loosing a customer of 10 years if they 
didn't reconsider..  They didn't.  Keep in mind at this point I was already 
using Moneydance and hadn't had any trouble but I started to wonder if linux 
support was going bye bye how long would it be until only quicken/money would 
be supported and/or how hard would it be for Sean to "keep up"  So I found 
another bank.

I can recommend the one I switched to over a year ago Netbank    
http://www.netbank.com  the only thing is no branches, period, none.  It is a 
pain to deposit checks because you have to use the Mail or find an ATM that 
will accept deposits for them,  they do have a list but my deposits are very 
rare as my employer does direct deposit and in my life having to deposit 
checks is rare.  I even got the ex-wife to direct deposit anything we 
exchange.  

So you can make your choice.  I will say the coolest and I mean the coolest 
feature is they have 24x7 service and I *Mean* 24x7.  Early on say a month 
into my switching I had a question about a transaction, I thought I would 
test the 24x7.  I called at 4am pst, not only where they there someone 
answered within 2 rings, helped me and I was done.  I've called on 
saturday's, sundays it doesn't matter.

So there's my two cents.  I'm sure there are others that are just as good.  
I'm been able to be honest with Netbank, I've told them which software I use 
and they don't care, they have always been able to help me with "their" error 
messages and leave it up to me to convert those into whatever software I'm 
using.  It is refreshing to find a commercial venture that treats its 
customers so well.

and no I'm not a paid or unpaid netbank spokes person..  <grin>

tim