[moneydance] Severe Bank of America bill pay problems

[Scott Kirkpatrick]

I think you will find that things are working correctly again. When MD 
started locking me out of my account, one of BofA's tech people told me 
that I needed to change my username as well. A couple of days later and 
I stopped having problems. That was about 2 weeks ago.


Scott


David Schuetz wrote:
>> I'll give them a call soon and report back.
>>     
>
> Okay.  I won't go into details about the start of my call to BoA,  
> except to say that:
>
> 1) I *HATE* phone-menu systems that want me to speak to them,
> 2) I really hate it when they try to sound human and say things like  
> "Okay, let's try this" or "hmm, I didn't get that", and
> 3) I definitely hate it when they ask unanswerable questions, like  
> "Is your credit card your only bank of america account?" when I don't  
> *have* a BoA credit card
>
> Anyway, that aside, after probably cumulative 20 minutes on hold,  
> fighting menus, and calling a 2nd time after an automated transfer  
> didn't work, I managed to talk to two humans.
>
> The first one said there's some kind of current problem they're  
> working through.  I eventually said some magic word and he realized I  
> was dealing with an application, not the web, and he transferred me.   
> This is where most of the hold happened.
>
> The next person I spoke with was much more helpful.  I explained my  
> situation, and at some point actually owned up to using something  
> other than Quicken "but it uses the same functionality, OFX, as  
> Quicken."  She stumbled a little bit, but carried right on, and  
> helped me out anyway.
>
> Turns out that they've recently changed the requirements for online  
> IDs (the "username" part of it).  It used to be numeric only, but now  
> they've disallowed 100% numeric IDs.  They made that switch some  
> months ago, but only recently did they begin enforcing it (she wasn't  
> sure how exactly how recently).  So, she suggested I change my online  
> ID, change it in my app ("however you'd do it in that app") and try  
> again.
>
> I did that, and downloaded transactions from both checking and savings.
>
> The real trick will come in a few days, when I've actually got  
> something new to download, and when I've  got new bills to pay (the  
> way they pile up, I'm sure that'll be tomorrow or the next day :( ).
>
>
> So you might give that a shot, if your account ID is all numbers.
>
>
> Would've been so much easier if the Techs I was exchanging email with  
> a couple weeks back were this clueful.
>
>
> david.
>
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