[moneydance] Severe Bank of America bill pay problems

[David Schuetz]

> I'll give them a call soon and report back.

Okay.  I won't go into details about the start of my call to BoA,  
except to say that:

1) I *HATE* phone-menu systems that want me to speak to them,
2) I really hate it when they try to sound human and say things like  
"Okay, let's try this" or "hmm, I didn't get that", and
3) I definitely hate it when they ask unanswerable questions, like  
"Is your credit card your only bank of america account?" when I don't  
*have* a BoA credit card

Anyway, that aside, after probably cumulative 20 minutes on hold,  
fighting menus, and calling a 2nd time after an automated transfer  
didn't work, I managed to talk to two humans.

The first one said there's some kind of current problem they're  
working through.  I eventually said some magic word and he realized I  
was dealing with an application, not the web, and he transferred me.   
This is where most of the hold happened.

The next person I spoke with was much more helpful.  I explained my  
situation, and at some point actually owned up to using something  
other than Quicken "but it uses the same functionality, OFX, as  
Quicken."  She stumbled a little bit, but carried right on, and  
helped me out anyway.

Turns out that they've recently changed the requirements for online  
IDs (the "username" part of it).  It used to be numeric only, but now  
they've disallowed 100% numeric IDs.  They made that switch some  
months ago, but only recently did they begin enforcing it (she wasn't  
sure how exactly how recently).  So, she suggested I change my online  
ID, change it in my app ("however you'd do it in that app") and try  
again.

I did that, and downloaded transactions from both checking and savings.

The real trick will come in a few days, when I've actually got  
something new to download, and when I've  got new bills to pay (the  
way they pile up, I'm sure that'll be tomorrow or the next day :( ).


So you might give that a shot, if your account ID is all numbers.


Would've been so much easier if the Techs I was exchanging email with  
a couple weeks back were this clueful.


david.